ITIL Foundation - HCL Training Presentation

ITIL - we call Information Technology Infrastructure Library, a certification given by EXIN. ITIL is a compilation of best practices which is followed by a service management. ITIL is a strategic concepts which are like ISO. Here, the given presentation prepared by the HCL, discusses mainly about the

• Service support (Service desk, configuration, incident, problem, change and release management)
  
• Service Delivery (Service level management,availability,capacity,financial management of IT services,IT services continuity management)

Hope given information is useful for you.

Download HCL ITIL Training Presentation.